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Real reviews about services, companies, and restaurants in Azerbaijan
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Whether positive or negative, share your honest review of a company's product or service on Bələdçi.az.
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- Apparel Stores
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I ordered a product. My box was opened and it arrived incomplete. At the Yeni Yasamal branch. They should find and give me my product. On what grounds is the package opened without permission?
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The internet hasn't been working for 2 days. We've been trying to get in touch, the phone number is incorrect. Address: Saray bağları, Eldar Tağızadə Street 29. Please address this matter urgently.
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Think twice before buying a product from Bakı Electronics. You will face serious problems. They do not stand behind the products purchased. When calling 143 repeatedly, the operators say they register it and forward it to the relevant department to investigate. They say you will be contacted later. In short, they deceive you whether you order online, buy with an installment card, or take internal credit. When going to Baku Electronics stores and buying products, think seriously so your nerves aren't ruined.
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Complaint I express my dissatisfaction regarding some employees working at the OBA Market located in the Qaraçuxur area, near City Polyclinic No. 43, for not properly following rules of communication and behavior with customers. Specifically, market employees do not establish polite and proper communication with customers; when approaching the checkout they show displeasure and a rude attitude toward customers who pick up a product and later refuse to buy it. In addition, I have repeatedly encountered cases where the prices shown in the display do not match the prices applied at the cashier. This causes justified dissatisfaction among customers. Also, employees speak to citizens, including me, in a rude and unacceptable manner, using expressions like "Can't you see the price? What are we supposed to do? Put on glasses". I would like to note that, since there is no other market in the nearby area, we are forced to use this market. However, almost every time we come to the market I encounter similar incidents. Instead of communicating properly and politely with customers, employees show displeasure and a rude tone, which causes serious dissatisfaction among customers. Please investigate the matter, bring under control the behavior of the market employees and the conformity of the prices shown in the display with the prices applied at the cashier, take appropriate measures to ensure that employees adhere to rules of ethical and polite communication with customers, and inform me about the measures taken.
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I use it as a second number; to keep my number active I have to pay 12 manat every month — why??? On Nar you can activate for 4 manat and your number stays active for 1 month, so why do I have to pay 12 manat with you, why?
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Disgusting services. They let everyone cut in line.
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Very bad service. I don't get internet for the money I paid. Speed is poor, ping is bad.
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No law requires turning employees into a full shift every other day. At the direction of Mr. Commander-in-Chief Ilham Aliyev, workers' hours should be reduced. I will complain about you to the higher-ups. You are breaking the workers' backs; a full shift every other day is not possible.
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You are a damned place. If you don't have money to hire a cashier, I'll pay monthly, but don't hurt people.
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On September 25 at around 17:15 we visited the Kontinental supermarket on Nizami Street for the first time as a family to look at the assortment. During the visit my 3-year-old daughter, completely accidentally, not noticing a bottle on the lower shelf of the display, touched it and the bottle broke. It was a bottle of Acqua Panna 0.25 L water. I want to emphasize again: the child did this completely accidentally and not on purpose. An employee came up to us, I immediately explained the situation and apologized. After that we continued shopping and approached the checkout. However, when paying for the purchases the first thing they scanned for us was that broken bottle costing 3.40 manat, informing us that it had to be paid for. I explained to the cashier that the bottle had been accidentally broken by a small child. In response I was told: "We cannot write it off" — without any further explanation. This is absolutely not about 3.40 manat — I do not begrudge that money. The issue is the attitude toward the customer and how such situations are explained to shoppers. If the store indeed has a rule according to which a customer is obliged to pay for an item accidentally broken by a child, I would like the employee to properly explain this rule, and not simply present the customer with a fait accompli at the checkout. Also, as far as I know, in many countries such accidental incidents are handled on a case-by-case basis, and when the accident is obvious the item is often written off by the store. Therefore I would like to understand what policy operates at Kontinental. I ask management to pay attention to this case and provide an explanation of the situation. The visit time was approximately 17:15 on September 25, so if necessary the situation can be checked using CCTV recordings. We came to your supermarket for the first time as a family, and unfortunately this situation left an unpleasant first impression. I hope to receive an explanation from management.
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When ordering they asked me to upgrade the fare to Comfort. I didn't upgrade. I didn't cancel because I hadn't upgraded to Comfort and it didn't say they were searching for a car. I called Bolt and left. Yango wrote to me that they had driven me to the destination and charged me. The support team replies with nonsense and nothing relevant. The service has become terrible. There are also constant problems with deliveries.
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They paid close attention to foreign guests and showed an aloof attitude toward Azerbaijani citizens, so we regretted coming. In fact, we had also brought guests from abroad there; unfortunately we realized we had chosen the wrong restaurant. The fact that the service only started after we voiced our complaint was another disgrace.
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Before ordering the product, I contacted technical support via the website to clarify what was included in the package. I was ordering a JBL speaker and wanted to know how many microphones came with it. I was told there were two. I paid online, and the next day I received a call to confirm the order. I asked the same operator again about the number of microphones, and he also confirmed there were two. However, when I went to pick up the item, there was only one microphone inside. I called the *** hotline, and the operator told me that whatever came in the box is simply what you get.
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Expargo in Köhnə Günəşli is very bad. The employees are rude, impolite, uneducated. They don't know the answers to any question you ask. Very bad, hire some somewhat educated employees.
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I'm not going to blame everyone who works at Oba No.14 in Khirdalan, it wouldn't be right to take you all into account, but one employee, a manager, I don't know who they are — a creature far from being human. Don't hire employees who don't know how to speak to a woman!!!!!!! I also reported my complaint by phone, and I'm writing this as feedback. You put a different discount price on the display, and when you get to the cashier I've experienced the same situation many times — the price at the register is different from the display. I told you multiple times that I experienced this as a complaint. That creature apparently wasn't standing at the register and there were many people there, and they kicked me out saying, 'ay girl, go, study well, don't teach me how to work, go outside, get out.' I told that person that you should address me as 'madam', don't say 'ay girl', because I address you as 'you', I'm not being disrespectful. Despite that, they spoke even more rudely, saying, 'go, complain wherever you want.' Is there such casualness in your company??? Employees talk to customers like this and say 'complain'? If you are going to ensure customer satisfaction like this, why do you hire such employees????? Either this complaint will be addressed, or I will spread this story even more — I will share it on all social media, everywhere!!!!! Oba market is located next to my workplace, it's the closest one, I have to go there every day. Now how am I supposed to go there because of your such uncultured employees??????????
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Disgusting! Besides charging high interest, on the 3rd day of missed payment they send collectors, threaten and speak rudely in a threatening tone! No options to pay in installments! Shut this company down, to hell with it!
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I express my serious dissatisfaction about Budaqova Farida, who works as a stock manager at the Aff Mall Megastore of the Megastore store chain. Budaqova Farida's behavior toward employees is unacceptable. She speaks to employees in a loud voice, shows rude and aggressive attitudes, and in some cases uses insulting expressions. Such behavior is seriously contrary to healthy communication and a culture of service in the store. Speaking loudly to an employee and insulting them is neither in line with worker ethics nor with the normal treatment that should be shown to an employee. Repetition of such behavior may negatively affect the store's reputation and the attitudes of employees as well as customers toward Megastore. Please have management investigate this matter seriously and objectively, conduct the necessary inquiry regarding the incidents, and take appropriate disciplinary measures concerning Budaqova Farida's behavior toward employees. I consider it unacceptable for such behavior to remain unaddressed and request that my complaint be formally reviewed.
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Products in the market are put on discount, but on the paper tags the product names are written so that they are unreadable; only the price is legible. A person doesn't know what they're buying. When you go to the checkout you see that the discounted item was actually a different one, and you end up having to buy it. Pay attention to removing the paper tags.
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At Oba 8 they deduct 0.05 qəpik every day. Then they say they don't have it, they don't give matches or gum — it's like this every day.
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Your operating setup has been terrible for months. I can't get through to an operator; to explain the problem by voice I top up my balance every day with 4 manat of credit to try a second time. I call, and my number is still one-way/partially blocked. My third complaint: although my balance shows 70 MB of internet, you appropriated 6 manat from my balance when I entered and exited a simple game for 15 seconds. Using Nar is completely pointless right now.
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N1, the service and the quality of the flowers speak for themselves. 👏🏻👏🏻
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Head office is a disgrace. Everyone works however they want. They are rude to customers. When you say you'll inform someone, they reply, 'no problem — tell whoever you want.' An employee acts like a manager. If the manager were actually a manager, the employee would behave normally.
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My friend and I are regular customers of the Bora Neftçilər branch. Unfortunately, many employees at that branch are very irresponsible and disorganized. In particular, an employee named Nuhin at that branch, when we ask for our requests regarding the order to be taken into account, does not allow us to finish speaking and does not accept criticism. And he demonstrates disrespectful behavior toward customers. I want to inform the restaurant management that such employees in your restaurant network will not only cause you to lose your regular customers, but also prevent you from gaining new ones. I ask you to take what I have noted into consideration and to take appropriate measures regarding that employee, and I suggest increasing supervision over your staff.
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Hello. I topped up my number *** with 96 AZN via Birbank. I ask you to at least return 90 manats of that money to my account. Please accept my complaint.
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We have a complaint about the service quality of İbis Hotel staff member Mr. Tamerlan (even though he is the General Manager, he is still an employee), and this approach is setting our tourism sector back: 1. First, they offered our guest a price of 86.30 AZN for 1 day and we confirmed for 2 days, but 2 hours later when the guest arrived they raised the price and demanded 115 AZN for 1 day; 2. Despite all our objections (especially Mr. Tamerlan), the new price became 115 AZN for 1 day and they said it had increased because of the Formula race; 3. Although Mr. Tamerlan works in the service area, he did not contact us and did not answer our calls. Note: We would like to bring to your attention this remark by the President of the Republic of Azerbaijan, the Honorable Ilham Aliyev: In the center of the Republic of Azerbaijan stands a citizen of the Republic of Azerbaijan.
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It doesn't work properly at all, my money isn't credited to my card. This service is a zero.
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Hello, I sent 30 AZN from Birbank to Leobank, the funds were not transferred. Moreover, they do not answer calls. It was my first time transferring money, I regret it. What an irresponsible bank they are. I will wait one day and go to their office to sharply express my complaints. Who gave you the authority to play with people's nerves and personalities?
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Companies with the most complaints
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"Kartımdan Bolt pul çıxır, gediş haqqı olmadığı halda bunu təcili düzəldin!!!"
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— Sevda -
"Baksel müştəri xidmətləri insanları aldatmaqla, ələ salmaqla məşğuldurlar. Nömrə daşınması ilə bağlı müraciətimə baxmayaraq bir aydır on dəfələrlə əlaqə saxlamışam, amma heç bir səbəb göstərmədən “bir..."
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— Vüsal -
"2 gündür internet işləmir. Əlaqə saxlamağa çalışırıq, nömrə yanlışdır. Ünvan: Saray bağları. Təcili bu məsələyə baxılsın."
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— Jalə -
"Bu şirkət çox bərbad şirkətdir. 10 ildir bunların müştərisiyəm, mən 4 aydır telefon aldığım şikayətə baxan yoxdur."
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— Ruslan
