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The platform people trust and businesses grow on

Bələdçi.az is the independent platform for customer reviews, complaints and ratings in Azerbaijan. We help people make better choices, and help businesses grow through honest feedback.

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Verified review

A R N

+125

Your favourite café

Bələdçi.az

4.8

128

Aysel M.

“Great service, the coffee was excellent — I'll definitely be back. Highly recommend!”

iOS & Android app

4 languages

Independent platform

Free loyalty program

Our mission

Every review carries weight

We believe honest customer experience protects consumers and pushes businesses to be better. Bələdçi.az makes that experience transparent, accessible and useful for everyone.

What we do

One platform, four core pillars

Built for everyone — from the consumer to the business.

Real reviews & complaints

People share genuine experiences about restaurants, cafés, shops and services. Businesses can respond openly and publicly.

Ratings you can trust

Artificial intelligence filters out fake reviews as much as possible.

Free loyalty program for businesses

With Bələdçi.az Card, restaurants and cafés bring customers back through a digital stamp card — completely free.

Native mobile apps

The only fully mobile-native customer-review service in Azerbaijan — for both iOS and Android.

What sets us apart

Why Bələdçi.az?

Not just a review site — a platform built for trust.

Verified reviews

The “Verified review” badge keeps out fakes — only verified reviews affect a company's rating.

Independent & unbiased

No business can buy its rating. The voice belongs to the consumer.

Multilingual

Available in Azerbaijani, Russian, English and Turkish — accessible to all.

Businesses respond

Companies reply to reviews openly, talk directly with customers and manage their reputation in public.

For everyone

Who is Bələdçi.az for?

For consumers

Make the right choice

Read real reviews, share your own experience and find the best places — without wasting time or money.

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For businesses

Grow with your customers

Listen to feedback, manage your reputation and bring customers back with a free loyalty program.

Join for free

Learn more

How customer reviews work in Azerbaijan

Bələdçi.az is the independent platform where customers in Azerbaijan share real reviews and complaints about restaurants, cafés, shops, beauty salons, clinics and online services. Users can compare companies by rating, service quality and other customers' experiences, and find the most trustworthy places.

Every review is moderated, and only verified reviews affect a company's overall rating. This ensures ratings reflect real customer experience rather than fakes. Businesses can reply to reviews openly, resolve customer dissatisfaction and manage their online reputation.

For businesses, Bələdçi.az also offers a free loyalty program — Bələdçi.az Card. Restaurants and cafés bring customers back with a digital stamp card, increase sales and earn more positive reviews. All of this is available both on the website and in the iOS and Android apps.

FAQ

Frequently asked questions

What is Bələdçi.az?

Bələdçi.az is the independent platform for customer reviews, complaints, ratings and loyalty in Azerbaijan. People read and write real reviews about restaurants, cafés, shops and services here.

Is Bələdçi.az free to use?

Yes. Reading and writing reviews is completely free for users. Sign-up and the loyalty program are also free for businesses.

How do I write a review on Bələdçi.az?

Search for the company, give it a star rating and describe your experience. Your review is published after moderation and contributes to the company's rating.

Which businesses are on Bələdçi.az?

Restaurants, cafés, shops, beauty salons, clinics, online stores, delivery services and other consumer-facing businesses.

Which languages does Bələdçi.az support?

Azerbaijani, Russian, English and Turkish. You can use the platform via the website and the native iOS and Android apps.

How do businesses benefit from Bələdçi.az?

Businesses listen to customer feedback, manage their reputation and use the free Bələdçi.az Card loyalty program to bring customers back and grow sales.

Join the Bələdçi.az community

Whether you write a review or grow your business — getting started is free.

Write a review For business

Bələdçi.az mobile app

All reviews and loyalty cards in one app — download it free.