Privacy Policy

Updated: 04.10.2024

This Privacy Policy describes how Bələdçi (beledci.az) (“we”, “our”, or “us”) collects, uses, and protects the personal data of users in connection with our platform. It applies to both registered and unregistered users.

1. Information We Collect

• Registered Users: When you create an account, we collect your name, email address, and other information you provide.
• Unregistered Users: If you provide feedback without creating an account, we collect only the information you provide (such as the content of your comments) and metadata (such as IP address, browser information).
• Automatically Collected Information: We may collect non-personal data such as your IP address, device type, browser type, and usage patterns on our platform. This is used to improve platform functionality.
• Email Addresses: We may collect your email address when you register or leave feedback. Email addresses are used to send marketing materials or operational emails (e.g., account confirmation or updates).

2. How We Use Your Information

• To provide, manage, and operate the platform.
• To verify the authenticity of feedback and monitor fraudulent activity.
• To contact registered users with updates, support, or marketing materials (if consented to).
• To analyze platform usage and improve user experience.
• For operational purposes (sending operational emails) and marketing purposes.
• We may identify users through IP and email addresses.
• We moderate comments using artificial intelligence.
• To comply with legal requirements or resolve disputes.

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve user experience, remember preferences, and understand user interaction with our platform. You can manage cookie settings through your browser.

4. Sharing Information

We do not sell or share your personal data with third parties, except in the following cases:

• With service providers who help us operate and maintain the platform (e.g., hosting services).
• To comply with legal requirements, legal processes, or to protect the rights, property, or safety of users or others.
• In case of a merger, acquisition, or sale of all or part of our assets.
• We may share basic user information like name and email with companies responding to feedback, so they can reply to their customers.

5. Data Security

We implement reasonable security measures to protect your personal data from unauthorized access, disclosure, or alteration. However, no system is completely secure, and we cannot guarantee absolute security.

6. User Rights

• Registered Users: You can update, edit, or delete your personal data through account settings.
• Unregistered Users: You may request the deletion of any comment or information linked to your IP address.
• All Users: You may request access to, correction, or deletion of the personal data we hold about you.

7. Data Retention

We retain personal data as long as necessary to provide our services, comply with legal requirements, and resolve disputes. Data from unregistered users is anonymized or deleted within a reasonable period.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When updates occur, we will notify you by posting the new date on this page.

9. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, you may contact us via the feedback form at https://en.beledci.az/ask.

By using our platform, you agree to the terms outlined in this Privacy Policy.