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Online Table Reservation

Accept table reservations online and manage them in one place

Guests select the branch, number of guests, and suitable time. The system checks table availability and sends the reservation request to the business app. Once confirmed, automatic reminders are sent to guests one day and three hours before their reservation.

  • Branch-specific settings
  • Table capacity control
  • Automatic guest reminders
Your Restaurant Main Branch 4 guests

Date

Mon 12 Tue 13 Wed 14 Thu 15 Fri 16 Sat 17 Sun 18

Number of Guests

2 3 4 5 6

Time

18:00 18:30 19:00 19:30 20:00 20:30 21:00 21:30
Table 7 · Terrace For 4 guests · awaiting confirmation

Tonight

24 guest

19:00 Aysel M. Confirmed 19:30 Rashad Q. New 20:30 Nigar S. Confirmed

By Branch

Operating hours, table groups, and closed times

1–16

Number of guests per reservation

Automatic

Table assignment based on guest count and availability

One Tap

Confirm, modify, or reject requests

How It Works

How Online Reservation Works

Based on guest selections, the system checks available times and tables, then sends the request to you for management.

  1. Main Branch Number of Guests 4

    1 Guest

    Select Branch and Guest Count

    Guest selects the branch they will visit and the number of guests on the reservation page.

  2. 18:00 18:30 19:00 19:30 20:00 20:30 21:00 21:30

    2 Guest

    Available Times Displayed

    The system shows times with available tables for the selected guest count. Fully booked times are excluded from the options.

  3. Aysel M. 19:00 New 4

    3 You

    Request Sent to Business App

    Time, guest count, additional notes, and phone number (if provided) are included in the request.

  4. 2 4 6

    Smallest available table matching guest count

    4 You

    Table Assigned

    The system selects the smallest available table matching the guest count. If one table is insufficient but total capacity allows, the request is sent without table assignment.

For Guests

Reservation Process for Guests

Guests can create reservations, track status, change times, or cancel requests via the app.

Simple Reservation Form

Guests select branch, guest count, and time. No lengthy forms required.

Reservation Status

Requests appear in the app after creation. Confirmations and status updates are sent via notifications.

Upcoming Reservation Reminders

Automatic app notifications are sent one day and three hours before the reservation to prevent no-shows.

Modifications and Cancellations

Guests can modify or cancel reservations through the app. Cancelled tables become available again.

Branch-Specific Times

Operating hours, tables, and closed days are set per branch. Guests see available times for their selected branch.

Zone Selection

When enabled, guests can choose between terrace, indoor hall, or other available zones.

Tables and Zones

Setting Up Tables and Zones

Tables are grouped by capacity and divided into up to three zones per branch. Availability is calculated based on this data.

Indoor Hall 6 tables
2 guests 2 guests 4 guests 4 guests 4 guests 6 guests
Terrace 4 tables
2 guests 4 guests 4 guests 6 guests
Available Pending Assignment Reserved

If no single table fits a large group but total capacity allows, the request is sent without table assignment. Staff decide on combining tables.

Management

Managing Reservations in the Business App

Requests, table assignments, table groups, and closed times are managed from the same app.

Reservations

Tonight 9
18:00 Elvin H. 2 guests · Table 3 Confirmed
19:00 Aysel M. 4 guests · Table 7 Confirmed
19:30 Rashad Q. 6 guests · to be assigned New
20:30 Nigar S. 2 guests · Table 12 Confirmed

Daily Reservations

Reservations are displayed chronologically with guest count and table info. Requests can be confirmed or rejected here.

Tables

2 Tables for 2 guests Indoor Hall ×4
4 Tables for 4 guests Indoor Hall ×6
6 Tables for 6 guests Indoor Hall ×2
4 Tables for 4 guests Terrace ×5

Tables and Zones

Capacity and number of tables per zone are shown on the panel. Changes affect future availability calculations.

Closed Days

Holiday All day · all branches Tables
Private Event 18:00–23:00 · Main Branch Tables
Kitchen Cleaning Monday · Terrace Tables

Closed Times

Full-day or specific hour closures can be set for holidays, special events, or cleaning. Closures apply to reservations, appointments, or both.

Settings

Reservation Rules

Duration, date range, guest count, zones, and active reservation limits are set per branch.

Reservation Duration
Standard 90 minutes
Duration is set individually per branch and defines how long a table is reserved for each booking.
Reservation Date Range
Earliest and Latest Dates
Defines how far in advance a reservation can be made and how far ahead guests can select times, set per branch.
Guest Count
1–16 guests
Times are not shown for groups larger than the branch’s total capacity.
Zones
Up to three per branch
Zones like indoor hall, terrace, and balcony can be added. Zones can be hidden from guests and full zones can trigger request rejection instead of alternative zones.
Table Groups
By capacity
Tables with the same capacity are grouped. Deactivating a group preserves the history of previous reservations.
Active Reservation Limit
Standard 3
Maximum number of future reservations a guest can have simultaneously.

Planning

Advance Planning Based on Reservations

Expected guest count, table distribution, and reservation times are visible before service starts.

16

Maximum guests accepted per reservation

3

Maximum supported zones per branch

90 min

Standard reservation duration adjustable per branch

Sample Calculation

Example for a Hall with 12 Tables

Calculation uses number of tables, turnover per evening, and average guests per reservation.

Number of tables in hall 12
Turnover per evening 2
Average guests per reservation 3 guests
Total guests in example 72

This is a sample calculation. Actual results depend on table layout, reservation duration, and occupancy.

Suitable Venues

Venues Using Online Table Reservation

The system is designed for various venues accepting advance table reservations.

Restaurants Cafes and Bistros Bars and Wine Bars Hotel Restaurants Brunch and Bakery Halls Banquet and Event Venues

FAQ

Frequently Asked Questions

Key information about reservation requests, table distribution, and operating hours.

Do I have to accept every reservation?

No. Reservations come as requests. You can confirm, reschedule, or reject them. Guests receive notifications about status changes and automatic reminders one day and three hours before confirmed reservations.

Can guests choose a zone when reserving?

Yes. When zone selection is enabled, guests can choose between indoor hall, terrace, or other available zones. This setting is managed separately for each zone.

What if there is no single table suitable for a large group?

If total capacity exists in the hall, the reservation is sent without table assignment. This allows you to combine tables as needed.

Can I still accept reservations by phone?

Yes. You can create reservations received by phone directly in the business app. These reservations are also subject to the same table availability rules.

How do I pause reservations during special events?

Add closures for full days or specific hours. Those times won’t appear on the reservation page. You can apply restrictions to one or all branches.

Our kitchen operates past midnight. Will this work?

Yes. Operating hours after midnight are considered a continuation of the opening day. For example, a 00:30 reservation is correctly assigned to the service day.

What is the pricing?

Submit the application form. Our team will contact you with current terms and pricing details.

Table Reservation

Activate Online Table Reservation

Provide information about branches, tables, and operating hours in your application. Our team will set up the system, and Bələdçi will automatically remind your guests of upcoming reservations.

Apply for the Reservation System
  • Branch-specific settings
  • Table capacity control
  • Automatic guest reminders
Apply for the Reservation System