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Online Appointment Booking

Manage customer appointments online, around your schedule

Customers select the service, specialist, and available time to book an appointment. Requests are sent to the business app and displayed separately in each specialist’s schedule. Once confirmed, customers receive automatic reminders one day and three hours before their appointment.

  • Service duration
  • Specialist schedule
  • Automatic reminders
Your clinic Main branch 2 / 4

Service

Consultation 30 min · 15 min buffer 40 AZN
Full examination 45 min · 15 min buffer 60 AZN

Specialist

N Narmin H. E Elvin R.

Day

Mon 12 Tue 13 Wed 14 Thu 15 Fri 16

Time

09:00 10:00 11:00 12:00 13:30 14:30 15:30 16:30
Tuesday, 14:30 Consultation · 30 min · Narmin H.

Tomorrow

9 appointment

09:00 Aysel M. Consultation 10:30 Rashad Q. Full examination 13:00 Nigar S. Consultation

By service

Separate duration and time intervals

By specialist

Individual work schedules and availability

1 tap

To confirm, modify, or reject requests

2 options

Specialist chosen by client or system

How it works

How online appointment booking works

Available times are calculated based on service duration, specialist’s schedule, and existing appointments.

  1. 30 45 60

    1 Client

    Select service

    Each service has a designated duration. The selected service blocks that amount of time in the schedule.

  2. N E S
    09:00 10:00 11:00 12:00

    2 Client

    Choose specialist and time

    Only available times are shown, considering branch, working hours, breaks, and existing appointments.

  3. 10:00 11:00

    3 You

    Request sent to business app

    Service, client, and time details are included in the request. Requests can be confirmed, rescheduled, or declined.

  4. Tomorrow at 10:00 Consultation · 30 min

    4 You

    Upcoming appointment reminders

    Automatic notifications are sent one day and three hours before the appointment to prevent no-shows.

Suitable businesses

Which businesses is it suitable for

Designed for businesses scheduling services by time, specialist, and branch.

Clinics and private doctors

Consultations, examinations, and follow-ups are scheduled by service duration and assigned doctor.

Beauty and nail studios

Procedures of varying lengths are scheduled according to the selected specialist’s availability.

Barbers and beauty salons

Specialists’ work schedules and service durations are displayed in a unified calendar.

Veterinary clinics

Additional time can be allocated between exams, vaccinations, and procedures for room preparation.

Craftsmen and home repair

For mobile services, travel time between addresses is accounted for alongside work duration.

Auto service and detailing

Service bays are allocated based on service duration and are not double-booked simultaneously.

Physiotherapy and massage

Sessions are scheduled by specialist and treatment room.

Tutors and training studios

Lessons are scheduled by instructor and room; holidays and off days are excluded from the schedule.

Photo and video studios

Setup and teardown times between shoots can be separately accounted for.

The same structure applies to different service types; the business panel records service names, durations, and assigned staff.

Daily schedule

Daily work schedule

Specialists’ appointments, preparation times between services, and breaks are shown in the daily view.

Tuesday, May 13 Narmin H. Elvin R.
09:00 10:00 11:00 12:00 13:00 14:00 15:00
Aysel M. Consultation Rashad Q. Full examination Nigar S. Consultation Elvin H. Follow-up appointment Kamran V. Full examination Leyla T. Follow-up appointment Lunch

Preparation time

Additional time before and after appointments can be allocated for room, chair, or equipment setup.

Breaks and closed periods

Weekly breaks, rest days, and one-time closures are excluded from the schedule before showing availability to clients.

Specialist availability

Available times are calculated individually per specialist and blocked as soon as a client books.

For clients

Client appointment booking process

Service, specialist, and time selection, request status, and changes are managed through the app.

Booking steps

Clients select the service, specialist, and time without needing to fill out lengthy forms.

Specialist selection

When enabled, clients choose the specialist; otherwise, the system assigns the most suitable, least busy staff member.

Request status

Clients see the current status of their request in the app and receive notifications when it changes.

Two reminders before appointment

Clients receive automatic notifications one day and three hours before their appointment.

Changes and cancellations

Clients can reschedule or cancel appointments. Freed times return to the available slots list.

Appointment history

Past and upcoming appointments are displayed in one section. Rebooking previous services is possible.

Management

Schedule management in the business app

Requests, staff schedules, and off-hours are managed from the same application.

Today

Today Week Requests
09:00 Aysel M. Consultation Confirmed
09:30 Elvin H. Follow-up appointment Confirmed
10:30 Rashad Q. Full examination New
13:00 Nigar S. Consultation Confirmed

Daily appointments

Appointments are listed by time with service and client details. Request status can be updated here.

Staff

N Narmin H. Lead Specialist 3
E Elvin R. Specialist 2
S Sabina A. Assistant 2

Staff members

Each staff member’s branches and services are recorded. Appointments are displayed per staff member.

Off-hours

Holiday All day · all branches
Vacation — Narmin H. May 14–16
Equipment maintenance Friday · 09:00–12:00

Off-hours

Holidays, vacations, and other closures can be added per branch, specialist, or entire business.

Settings

Booking rules

Service duration, preparation time, specialist selection, date range, and future appointment limits are configured separately.

Duration and time interval
By service
Each service has a specific duration and interval between available start times shown to clients.
Preparation time
Before and after
Additional time can be reserved before and after appointments for cleaning, room setup, or travel to the next location.
Specialists
Client selects or system assigns
Clients can be allowed to choose specialists or the system can assign the most suitable, least busy staff member.
Booking date range
Earliest and latest dates
Defines how far in advance clients can book and how far into the future they can select appointment times.
Branches
Separate working hours and teams
Working hours, weekly breaks, and staff per branch are configured individually.
Future appointment limit
Default 3
Limits the number of future appointments a client can have simultaneously, from 1 to 50.

Breaks and off-hours

Breaks and off-hours

Weekly breaks, night shifts, rest days, and vacations are considered when calculating availability.

1–50

Active appointment limit per client

Before and after

Preparation time per service

After 00:00

Support for work schedules past midnight

Availability rules

Data checked before showing available times

The following data is applied to the schedule before offering available slots to clients.

Lunch and weekly breaks Automatically blocked
Rest days, holidays, vacations Automatically blocked
Shifts past midnight Assigned to the day they start
Times shown to clients Available slots compliant with rules

Working hours, breaks, and off days are configured separately per branch and specialist in the business panel.

FAQ

Frequently Asked Questions

Key information about requests, specialist selection, and work schedules.

Do I have to accept every request?

No. You can confirm, reschedule, or decline requests. Clients receive notifications about status changes.

Can clients choose their specialist?

Yes, you control this option. When enabled, clients select their specialist; when disabled, the system assigns the most suitable, least busy staff member.

How are lunch breaks, rest days, and holidays handled?

Weekly breaks and rest days are set per branch; one-time closures can be added as needed. These times are not shown as available to clients.

Can preparation time be added between services?

Yes. You can specify additional time before and after each service during which no other appointments are scheduled.

We work past midnight. Does this affect the system?

No. Work hours past midnight are assigned to the day the shift starts, so appointments at 1:00 AM appear correctly on that day’s schedule.

Can we book appointments on behalf of clients?

Yes. You can create appointments for clients directly in the business app, and those times will be immediately blocked in the overall schedule.

What is the pricing?

Submit the application form. Our team will contact you with current terms and pricing details.

Online Appointment Booking

Activate the online appointment booking system

Provide information about branches, services, specialists, and working hours in your application. Our team will set up the system, and Bələdçi will automatically remind your clients about upcoming appointments.

Apply for the appointment booking system
  • Service duration
  • Specialist schedule
  • Automatic reminders
Apply for the appointment booking system