Review about Unibank

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Оник writes:

Extremely disappointed with Unibank's attitude toward its customers. I had a virtual Digital Card, that is, a card without a physical carrier. After updating the app I could no longer log into my account. To log in again the bank requires card details, but I did not previously save the virtual card number. I contacted support with a simple request: confirm my identity and provide the details of MY virtual card or offer a way to restore access to the account. I am the owner of this card and ready to undergo the necessary identification. Instead of solving the problem, support effectively tells me to open a physical card. This creates an absurd situation: the bank issues a virtual card for a client, which is supposed to be used exclusively through the mobile app, then after an app update the client loses access to their account, and they are not allowed to restore access without the card number. At the same time Unibank itself states that the Digital Card is a virtual card without a physical carrier and is managed through UBank. I understand security requirements and I am not asking for someone else's data to be disclosed. I am asking to restore access to my banking product after confirming my identity. If the bank cannot provide the card number for security reasons — propose an alternative method of identification and access recovery. But the response "go open a physical card" for an existing client looks extremely unprofessional. Very strange customer service: creating a virtual card takes a few minutes, but restoring access to it turns out to be impossible. I do not recommend Unibank to those who expect proper support in non-standard situations.

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