Review about Kontakt Home

F

Fuad writes:

They have terrible service, I had seen many negative reviews about this company and today is no different. In March I bought a Gorenje extractor, we used it a little, and after about a month a defect appeared: the light turns on, but when pressing other buttons there is no reaction. I took it to their service in July, they registered it; after two weeks of repair I used it at home for 10 days and the same problem recurred. I called their service again, they came and took it in August, repaired it and brought it home; 3 days after the last repair the same defect happened again. How many times must this defect repeat at Kontakt Home — either your technicians cannot fix it, or the product is defective and you sold it to me. I bought it online. I have other products from you: a refrigerator and a washing machine — they have been working normally for about a year. Why is your service so awful, in such a deplorable state? 50% of your call centre employees should be fired; they do not have the ability to communicate with customers, and when problems arise it is unclear who will resolve what and where.

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