Review about Comp Clinic Service

GM

Gulnara Mammadzada writes:

Extremely disappointed with the work of the authorized ASUS service center in Baku! Since the beginning of October I have been trying to resolve an issue with the faulty SSD drive of my ASUS laptop, purchased at the GeForce store. At the store's request the service center ordered a new SSD. We waited for its arrival for almost THREE WEEKS! When the drive finally arrived, I was asked to urgently bring the laptop to the service center. But that same day I had a flight abroad scheduled, and it was physically impossible for me to do so. I was away for only one week. And what happened during that time? The service center, without notifying me, simply sent the received SSD back to the supplier! Now it turns out that to obtain the same SSD I must BRING the laptop AGAIN, go through diagnostics AGAIN, wait for a repeat request and again wait about three weeks! Is this normal at all?! The fault had already been identified, the necessary part was ordered and delivered. Why, because the client was absent for one week, does the whole process have to start from scratch? Why did no one inform me about the return of the part? And why should the client pay with their time for such organization of work? I would like to note separately that the staff of the GeForce store tried to settle this issue with the service center and were themselves outraged by what happened. Since the beginning of October I cannot get the SSD for my laptop, and now I am being asked to go through this absurd process all over again! I consider such treatment of customers absolutely unacceptable for an official ASUS service. I intend to file an official complaint with the consumer protection organizations of Azerbaijan, including the Consumer Union, because I believe my rights as a buyer are being violated. I demand that the management of the ASUS service center investigate this situation and offer a solution without repeated multi-week waiting and unnecessary procedures. I very much hope that ASUS representatives will pay attention to this review. Service should solve customers' problems, not create new ones!

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